Surefire Studios Privacy Policy

Effective Date: 03/01/2025

Surefire Studios ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website, subscribe to our services, or communicate with us. By using our website and services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information when you interact with our website and services:

Personal Information

We collect personal information when you subscribe to our services, request support, or communicate with us. This may include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment details (processed securely via Stripe; we do not store sensitive payment information)

Non-Personal Information

We also collect non-personal information through analytics tools and cookies, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and referral sources
  • Interaction data (e.g., clicks, form submissions)

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies help us:

  • Recognize your device
  • Remember your preferences
  • Analyze site traffic and usage patterns

You can modify your browser settings to disable cookies, but some features of our site may not function properly.

How We Use Your Information

We may use your information for marketing purposes, such as sending updates, newsletters, or promotions—but only if you have opted in.
You can unsubscribe anytime via email or account settings.

We use the information we collect to:

  • Provide and maintain our design and development services
  • Process payments and manage subscriptions
  • Communicate with you about projects, updates, and support
  • Improve our website, user experience, and service offerings
  • Detect and prevent fraudulent or malicious activity
  • Comply with legal obligations

How We Protect Your Information

No system is 100% secure, and we cannot guarantee absolute protection. You are responsible for maintaining the confidentiality of your login credentials.

We take security seriously and implement reasonable measures to protect your personal information, including:

  • SSL encryption to secure data transmission
  • Secure payment processing through Stripe (we do not store your credit card details)
  • Access control measures to limit internal data access
  • Routine security monitoring to prevent unauthorized access

Sharing Your Information

Third parties are required to keep your information secure and may only use it to perform services on our behalf.

We do not sell, rent, or trade your personal data. However, we may share information with trusted third-party service providers who help us operate our business, including:

  • Stripe (payment processing)
  • Figma, Slack, Trello (project collaboration)
  • Web analytics tools (Google Analytics, etc.)

We may also disclose information when required by law, in response to legal requests, or to protect our rights, safety, or compliance obligations.

Data Retention

If you wish to request data deletion, please contact us at hello@surefirestudios.io, and we will process your request in accordance with applicable laws.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. After account cancellation or service termination, we may retain certain data for:

  • Legal, compliance, and tax obligations
  • Fraud prevention and security measures
  • Business and analytical purposes

Your Rights & Choices

To exercise any of these rights, please contact us at hello@surefirestudios.io. We will process requests in accordance with applicable data protection laws.

Depending on your location, you may have the following rights regarding your personal information:

  • Access & Portability: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request removal of your personal data (subject to legal requirements)
  • Restriction: Limit how we process your data
  • Objection: Opt out of marketing communications

Third-Party Links & Embedded Content

Our website may contain links to third-party websites, embedded content (e.g., YouTube videos, social media feeds), or external tools. These third parties may collect data, use cookies, or track interactions.

We are not responsible for their privacy practices, and we encourage you to review their policies before sharing any information.

International Data Transfers

If you access our services from outside the United States, please be aware that your information may be transferred, stored, and processed in the U.S. where data protection laws may differ from your jurisdiction. By using our services, you consent to these transfers.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect or store personal data from minors. If we discover that a minor has provided personal information, we will take immediate steps to delete it.

Changes to This Privacy Policy

We encourage you to review this policy regularly to stay informed on how we protect your information.

We may update this Privacy Policy periodically to reflect changes in legal requirements, business operations, or data practices. If significant changes are made, we will:

  • Post the revised policy on our website
  • Update the "Effective Date" above
  • Notify you via email (if applicable)

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

  • 📧 Email: hello@surefirestudios.io
  • 🌐 Website: www.surefirestudios.io